HELP CENTRE
WHAT'S THE PROCESS WHEN I PLACE AN ORDER FOR RESUME WRITING?
Once you place your order, your details come straight through to our team and we'll be in touch within 24 hours to schedule your consultation. Prior to our call, we'll ask for a copy of your existing resume/CV if you have one. During the consultation, we'll discuss the jobs you're applying for, your career history and goals etc. Then we'll get to work writing the first draft of your resume and cover letter. You have the opportunity to make 2 revisions and then once you're happy with the final result, the files will be emailed to you in Word and PDF. We keep your resume on file just in case you need us to make revisions later down the track.
DO YOU OFFER A GUARANTEE FOR RESUME WRITING AND CAREER COACHING?
Yes. We offer a 100% satisfaction guarantee.
If for any reason you are unhappy with the quality of our downloads or services – please contact us at superhireo@gmail.com and we will rectify any concerns as a matter of priority.
We work with you until you are 100% happy and satisfied with the final product/service.
IS MY ORDER SECURE?
Stripe take security seriously. As certified PCI Service Providers Level 1 – they have the most stringent level of certification available in the payments industry. For more details, visit the Stripe website.
HOW CAN I CONTACT SUPERHIREO?
You can contact us on +61 450 900 869 Monday to Friday or via superhireo@gmail.com. You can also connect with Bronwen on LinkedIn, Twitter and via our SuperHireo Facebook page. We will be in touch within 24 hours.
WHAT HAPPENS WITH MY INFORMATION?
Please read our SuperHireo T&Cs and Privacy Policy for more details.
IS THERE ANY TAX TO PAY?
No. All SuperHireo orders are GST free.
WHAT ARE THE PAYMENT OPTIONS?
All payments are securely managed by Stripe. Stripe's payments platform lets you pay by credit card, debit card, mobile wallet, and in multiple currencies. All prices displayed on the SuperHireo website are in AUD$
DO YOU OFFER FACE-TO-FACE CONSULTATIONS?
All SuperHireo services are delivered online. Consultations can be over the phone or via a Zoom video call. It doesn't matter where you're located. We work across multiple timezones and out of hours if we need to!